Sound familiar? Let’s talk about it for fifteen minutes.

What you get. Fifteen minutes with the Office of the Director: an honest read on what the problem actually is, one thing to look at first, and a straight answer on whether we are the right people. If someone else is better placed, we will tell you.

What we ask. One sentence about the problem. No documents, no figures, no pitch. Everything you share stays confidential.

Choose one and we’ll start an email with it already written. This is an advisory conversation, not legal advice; where formal legal advice is needed, it goes to independent counsel.

Or find it the way you think about it.

Outcomes, not hours.

What changed for each client, in a word or two. Some problems are solved in weeks; some run for years, and our job is to keep the client in control while they do.

India · Healthcare · Ongoing, managed

An individual against an institution that held every record.

The record One verified account The process Status: managed

The one priority

Let the record speak for itself, and keep the family in control of a long process.

Status: ongoing, and managed

The family’s position rests on the institution’s own records, and every next step is planned rather than reactive.

Read the full caseClose the case

The situation

A patient’s family believed treatment had gone wrong. The institution held every record, and its own documents told more than one version of events.

Who wanted what

  • The institution wanted the story told through its own paperwork.
  • The family wanted answers and accountability.
  • The patient needed to be shielded from a long, draining process.
  • The process itself tends to favour whoever controls the documents.

The one priority

Let the record speak for itself, and keep the family in control of a long process.

What a standard playbook would have done

File fast, argue loudly, and let the institution’s paperwork set the terms.

What we did: research and strategy support alongside the family’s lawyers

  • Rebuilt the full chronology from thousands of pages of records.
  • Set what each side claimed against what its own documents say.
  • Mapped the standard of care against national and international guidance.
  • Found independent sources to verify the integrity of the records.
  • Prepared the family for every stage, so nothing arrives as a surprise.

Status: ongoing, and managed

The family’s position rests on the institution’s own records, and every next step is planned rather than reactive.

Cases are anonymised and shared with the consent of those involved.

Not on the list? Good. Describe the problem.

The list is a map, not a limit. Tell us what is happening, and we will work out what it actually requires.

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